Terms and Conditions

Returns / credit notes / refunds / exchanges

We want you to be completely satisfied with everything you purchase online from Specialised Cleaning Products so if for any reason you wish to return the product to us, you can do so within 7 days of receiving your order, provided the product is unused, in its original packaging and with the original receipt. We cannot accept returns of any chemical product once they have been delivered, accepted and signed for on the delivery docket. We do not offer refunds if you simply change your mind or if you incorrectly puchased, you will be issued an online credit note to use toward a further purchase. The cost of freight for the return product will be your responsibility. If collected by Specialised Cleaning Products a delivery fee will be charged.  However, Specialised Cleaning Products be notified of all returns for credit, or replacement of faulty, or incorrect goods within 7 days after the date of delivery. All returns must be accompanied by a “Collection Docket Number” (CDN). The CDN will be issued after Specialised Cleaning Products is notified about any goods for return. The purpose of the CDN is to identify items being returned as well as the respective customer details. Upon return, all goods will be inspected for condition and completeness and treated in the following manner:

a) Any deemed faulty, will be replaced with new stock, at no further charge to the customer and the manufacturer will be notified of all faults or failures;

b) Any goods identified as being supplied incorrectly by Specialised Cleaning Products will be resupplied with the correct product, according to the customer online order, at no additional charge to the customer; or

c) Those goods returned for credit due to incorrect ordering, by the customer, must be in as new, unused condition and in original packaging. Those goods that are specially requested by the customer and that are not standard stocked items will not be accepted for return or credit under any circumstances. Similarly, any goods that have been modified prior to dispatch, at the request of the customer, will not be accepted for return or credit.

Credit Notes
Credit Notes must be used within 4 weeks of being issued. After the 4 weeks your Credit Note will expire and cannot be extended. Once the item has been received back to our warehouse, a staff member will email you an on-line Credit Note number. Credit Notes must be used in whole and cannot be split. On-Line Credit Notes cannot be transferred.

Refunds, Exchanges & Credits
Refunds, exchanges or credits cannot be given for special order or custom made items. We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged or not in their original packaging ready for resale. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs. Once goods have been received by Specialised Cleaning Products a credit note or refund will be issued. Postage and handling charges of returned products are not refundable unless a product is deemed faulty by the supplier or repair agent. It is up to the discretion of Specialised Cleaning Products to not accept returns for certain items for the reasons of hygiene and safety. Please note that it is suggested that you send your return package by the most appropriate mode of receipted transport, giving consideration to the physical size, weight and nature (ie. Dangerous goods) of the package, as Specialised Cleaning Products cannot be held responsible for any product lost or damaged in transit.

Faulty Products
Products offered on sale are not returnable unless faulty. This type of sale is considered final. Specialised Cleaning Products takes pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing (by email). We will then work out the best way to rectify this. Specialised Cleaning Products reserves the right to assess the condition of returned goods prior to offering a repair, exchange or credit.

Freight costs for returned products for repair will be the customer’s responsibility to and from Specialised Cleaning Products Your product will be assessed upon arrival. If deemed a manufacturer fault, postage will be refunded and the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.

Warranty Claims must be proceeded in writing (by email) and we will ensure to our best ability to rectify the issue as soon as possible. You must be able to produce a valid receipt for all Warranty claims as claims may otherwise be rejected.


Privacy Statement

Specialised Cleaning Products are dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our regular newsletter and to personalise your shopping experience with us. Specialised Cleaning Products uses cookies to allow you to login to www.specialisedcleaningproducts.com.au, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Specialised Cleaning Products only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

In order for Specialised Cleaning Products fulfill an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences.

Specialised Cleaning Products seriously the issue of our customer’s privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation. Specialised Cleaning Products has voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts.

This commitment has been made by Specialised Cleaning Products to protect the privacyof its customers. It is our policy not to share any of the information you give us with any 3rd party. The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer. Information you give us may be used by Specialised Cleaning Products for any up-coming promotional offers, please let us know if you do not want us to include you. Please state this to Specialised Cleaning Products when communicating with us.

All content included on this site such as, but not limited to, text, images and logos is the property of Specialised Cleaning Products or its content suppliers. This website is Specialised Cleaning Products property and is protected by Australia and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from Specialised Cleaning Products.

Specialised Cleaning Products not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Specialised Cleaning Products does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Specialised Cleaning Products.

To the extent that Specialised Cleaning Products be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 59 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question. Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of Queensland, Australia.

Force majeure
Specialised Cleaning Products not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Specialised Cleaning Products, and Specialised Cleaning Products shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland, Australia and shall be subject to the non-exclusive jurisdiction of the courts of Queensland, Australia.

Other terms
Our website is provided in the state of Queensland, Australia and conditions of use are subject to Australian law which governs these Terms and Conditions. We do not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances beyond of our control.

For further information, about any of the information in this statement, please contact our management at the email address sales@specialisedcleaningproducts.com.au



Shipping Time
Specialised Cleaning Products endeavour to ship orders within 3 business days, however due to circumstances beyond our control, this may not occur. You will be contacted within a reasonable amount of time if a product is out of stock and has to be ordered in. Delivery is quoted between 2 to 10 business days depending on your location within Australia and with whom your order is shipped through. This excludes items that are not instock at the time of order. Some out of stock, backordered or larger items can take up to 12 weeks for delivery. Orders cannot be picked up from warehouse for liability reasons.

Shipping Costs
Shipping costs are influenced by the size and weight of the product and location. Shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout and cannot be discounted. If there is any error in freight charges ie. if your order is large and needs to be shipped on a pallet, there may be an extra charge in which we will contact you before shipping of this occurs. All orders from our website will be delivered by third party, independent couriers. Once your order is dispatched, you will receive email advising of your freight tracking number. We cannot guarantee a date or time due to the high volume of deliveries. We do not deliver large items to P O Boxes. Couriers do not call prior to delivery. Please ensure you open your parcel and check all items are included and are undamaged. Items purchased online from Specialised Cleaning Products are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier. If goods are damaged we suggest to not sign for goods and to contact us within 48 hours of attempted delivery. If goods are signed for please include photos and details of damage within 24 hours. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods.

Specialised Cleaning Products takes great care when packaging your order and rarely have our packages been damaged in transit. Small items and items that are quantity packed may be repackaged, please don’t be worried if your order arrives in a plain box. In some cases, items may be split delivered by the couriers and this is out of our control. Generally your other parcels should arrive within 4 days of your initial delivery.

In some cases of orders containing items that are on backorder, you may be offered a split delivery from our warehouse. You may be a charged for this and you will be advised what costs are at time of communication.

Attempted Delivery
You have the option to decide whether you wish an order to be left if the premises are unattended. If this option is unselected and you wish for your order to Not Be Left Unattended, your order will be delivered on our next scheduled delivery to your area. You will be left a business card to advise our attempted delivery. Alternatively goods can be collected from our warehouse between 8am -2:30pm Monday to Friday.

If you select your order to be Left If Unattended, your order will be left in a suitable place. It is not guaranteed that your order will be left if the driver determines that it may be unsafe or that there is a potential for theft. Please note that if you wish the driver to Leave If Unattended, that the title to the goods are transferred to you, and any occurrence for lost or stolen items are not covered. We suggest that someone be home to accept delivery if you wish to proceed with this option. 

No tolerance policy regarding Fraud

We will report credit card fraud to the relevant authorities of any attempted fraudulent order.  Credit Card fraud in particular is a crime that is being committed daily over the internet.

Whilst Specialised Cleaning Products employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, Specialised Cleaning Products not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.